At Layla Shutter, we strive to ensure that you are completely satisfied with your purchase. This Return and Refund Policy explains how you can request a return or refund for your orders.

Returns

• We accept returns for items that are damaged, defective, or incorrect upon delivery.

• To request a return, please contact us within 7 days of receiving your order.

• Items must be returned in their original packaging and condition.

• Personalized or custom items cannot be returned unless they are defective or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days.

• Refunds will be issued only via the original payment method. Since we operate with cash on delivery only, refunds will be arranged through a mutually agreed method.

Exchanges

• If you received a defective or incorrect item, we can arrange an exchange for the same product, subject to availability.

• Contact our support team at [email protected] to initiate an exchange.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us at [email protected].